Payment
What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, Carte Bleue, iDeal, Bancontact, Multibanco, Blik, EPS, American Express, as well as Apple Pay and Google Pay.
Is payment secure on your site?
Yes, your financial security is our priority and payment is guaranteed 100% secure. Your bank details or credit card information will never be shared with us under any circumstances. All payments are protected by our encrypted 128-bit SSL payment processor. We do not accept checks at this time.
Do I need to register to place an order?
No, registration is not mandatory. However, we recommend that you register to make future purchases easier and to keep you informed about our latest news.
Order
When will I receive my order?
Processing your order takes about 24 hours, then manufacturing the products and delivery (free*) take our team a variable amount of time.
Our estimated delivery times are as follows:
- Germany: 6 to 10 business days
- Australia: 8 to 14 business days
- Belgium: 8 to 14 business days
- Canada: 6 to 10 business days
- Denmark: 8 to 14 business days
- Spain: 6 to 10 business days
- United States: 6 to 10 business days
- Finland: 8 to 14 business days
- France: 6 to 10 business days
- Hungary: 8 to 14 business days
- Ireland: 6 to 10 business days
- Italy: 6 to 10 business days
- Norway: 8 to 14 business days
- New Zealand: 8 to 14 business days
- Netherlands: 8 to 14 business days
- Poland: 8 to 14 business days
- Czech Republic: 8 to 14 business days
- United Kingdom: 6 to 10 business days
- Sweden: 8 to 14 business days
I don't live in France, do you ship internationally?
We ship our products throughout Europe and beyond! Of course, it may take a little longer than to France.
How do I know if my order has been confirmed?
A confirmation message will be sent to the email address you provided us earlier.
Discount codes
We accept only one discount code per order.
Can I change my order?
Yes, as long as your order is not “being processed.”
Can I cancel my order?
Any order can be canceled within 12 hours of the customer order time. After this period, your order will be processed and can no longer be canceled. Contact us to cancel if you are still within the time limit.
A fee of around 3% of the total amount (shipping included) applies to cancellations, covering our transaction fees. A minimum of €2 will be charged.
Warning: if our team had to intervene on your order following, for example, an error in the address or in the buyer's name, the order is manually entered into the database and can no longer be canceled free of charge.
Delivery times deemed "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, this being the strict application of the current European laws.
Please do not hesitate to contact us by clicking here: our team will do everything possible to meet your needs.
After-sales service, returns and refunds
What should I do if my parcel is lost?
Problem with the postal service? Lost or destroyed parcel?
With secure delivery, Artistika® takes care of disputes on your behalf. Your satisfaction is our priority. We do not pass the blame to the carrier and leave you to "sort it out". We take full responsibility by immediately sending you a new parcel at our expense.
Please do not hesitate to contact us using the contact form: our team will do everything possible to meet your needs.
What should I do if I receive an item that is not compliant or damaged?
If despite our vigilance you have received a damaged or non-compliant item, please accept our apologies.
We naturally commit to arranging the return/exchange of the product as quickly as possible. To do so, we invite you to contact us.
I would like to return items to you, what is the procedure?
Our items undergo very strict quality checks before each shipment. However, if your products show any manufacturing defect, send us a photo of the product in question as well as a photo of the shipping label on the delivery package. In order to qualify for a return, your item must be unused and in the same condition as when you received it.
Several types of goods cannot be returned:
- Gift cards
- Intimate or hygienic goods, such as underwear, as well as earrings and other piercings in order to comply with the health standards set by the European Union.
I received an import tax
Artistika® ships its products worldwide in full compliance with the law. However, the buyer is responsible for import taxes in their country; we decline all responsibility in the event of local taxes.
